Time-Out, Self-Exclusion and Financial Protection of Players
Time-out enables you to take a short break from playing with us. Once you begin your Time-out period, you will no longer be able to deposit, withdraw funds, play or access any of the Company’s products. The available periods can be found within your Account Profile on the relevant section.
Revoking a Time-Out period can only occur after 24 hours from the initial Time-Out request. Upon expiration of the Time-Out, your account will automatically be re-activated.
Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self-exclude for a specific period of time.
Self-exclusion means that you can choose a more extended period that your account will remain closed. Please contact us only via email and inform us about your decision to pause your activities at the Website. Upon receipt of an email request for account closure, the requested account will be placed on our 1st stage, 24-hr cooling off period which will disable your account, allowing no gambling activity. Once the 1st stage 24-hr cooling off period has passed, while your account remained closed, a Customer Support Agent will inform you of the available self-exclusions periods. There can be no variations of the pre-selected time periods. After that and in order to proceed with this process, we will require an email response from you. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email. Once you begin your Self-Exclusion period, your account will be disabled and you will not be able to deposit or withdraw funds for the period the Self-Exclusion is enabled. Upon expiration of the Self-Exclusion, your account will automatically be re-activated.
Support and Guidance
To receive guidance and support about potential gambling issues, please visit:
GamCare at www.gamcare.org.uk or call their confidential helpline on 0808 8020 133 or
Gambling Therapy at www.gamblingtherapy.org
There are specific software products available to assist the customer with the auto-exclusion process, supplied by organisations such as ICRA.
We take all reasonable steps to ensure that the Self-Exclusion procedure is adhered to and we shall use all reasonable endeavours to ensure that no promotional material is sent to customers who have excluded themselves from playing. However, the customer accepts that we are in no way responsible towards the customer or any third party if he/she continues to play with any added accounts, in which he/she has changed any registration details (including cases in which the customer opens an account with the same details but inserted differently in the registration form) or if publicity material is inadvertently forwarded to him. We also strongly recommend that the Client seeks urgent professional assistance if he/she finds a way to continue playing during the Self-Exclusion period.